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Ask for a k8saas cluster creation using Thales Postit portal

Context​

Previously, the Thales Digital Factory used several tools to manage customer requests:

  • mail
  • zendesk
  • forms
  • chatbot

To improve our support quality, we've decided to regroup all customer interactions in a single portal: PostIT

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Prerequisites​

For any demand & request, you should:

  • have a TDF Account ID. It should look like: 1210XXX
  • be enrolled in a given TDF Account ID. It is mapping between your identity and the TDF account ID.

In any case, click on Customer Care tab:

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then, depending on your need, follow the corresponding procedures:

Ask for TDF Account ID​

Select Get a Thales Digital Factory Account for TDP and fill the requested information.

note

The information requested are very basic; such as financial contact, Business Line name etc...

Ask to be enrolled in a TDF Account​

Select Enroll in a TDF Account.

Cluster Creation​

Click on Managed Cloud tab:

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You have 3 choices:

  • Discover
  • Innovate
  • Industrialize
tip

In most cases, choose Innovate ! It is the best option to start with k8saas. 90% of our users have started there.

note

Reminder, the postIT URL is https://postit.service-now.com/esc?id=tdf_ec_home

Troubleshooting​

I don't have access to postIT​

Our legacy chatbot is still available. here